Privacy Policy

At Vinayak Footwear, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit vinayakfootwearbassi.com or place an order with us.

We do not sell, trade, or rent your personal information to any third party for marketing purposes. Your data is used solely to fulfil your orders and improve your shopping experience.

1. Information we collect

When you browse or shop with us, we may collect the following types of information:

Personal details — name, email address, phone number, and delivery address provided during checkout or account registration.
Order information — products purchased, payment method used, transaction ID, and order history.
Device and browsing data — IP address, browser type, pages visited, and time spent on the site (collected automatically via cookies and analytics tools).
Communication data — messages or queries you send us through WhatsApp, email, or our Contact page.

2. How we use your information

We use the information collected for the following purposes:

To process and deliver your orders accurately and on time.
To send order confirmations, shipping updates, and delivery notifications.
To respond to customer queries, complaints, and return/exchange requests.
To improve website performance, user experience, and product listings.
To prevent fraud, unauthorised transactions, and misuse of the platform.
To comply with applicable legal and regulatory obligations in India.

3. Cookies and tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience.

Essential cookies — required for the website to function (e.g. cart, session management).
Analytics cookies — help us understand how visitors interact with the site (e.g. Google Analytics).
Marketing cookies — used to show relevant ads on platforms such as Meta (Facebook/Instagram) based on your browsing behaviour.

You can disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

4. Sharing of information

We do not sell your personal data. We share information only with trusted parties necessary to operate our business:

Shipping and logistics partners — to deliver your orders (e.g. courier services).
Payment gateway providers — to securely process your transactions.
Technology platforms — such as Shopify (our e-commerce platform) and Google Analytics.
Legal authorities — if required by law, court order, or to protect our legal rights.

All third parties we work with are required to maintain the confidentiality of your data.

5. Data retention

Order records

Up to 3 years

Account data

Until account deletion

Analytics data

Up to 26 months

Support messages

Up to 1 year

After the applicable retention period, your data is securely deleted or anonymised.

6. Your rights

As a customer, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or outdated data.
Request deletion of your personal data, subject to legal obligations.
Opt out of marketing communications at any time.
Withdraw consent for the use of cookies through your browser settings.

To exercise any of these rights, contact us using the details provided at the bottom of this page.

7. Data security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted on Shopify, which uses industry-standard SSL encryption for all transactions.

However, no method of internet transmission is 100% secure. We encourage you to use strong passwords and avoid sharing your account details with anyone.

8. Third-party links

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing any personal information.

9. Children's privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.